Terms and Conditions
Refund, Re-enrollment, Liability and Privacy Policies
Membership dues, except when there is an enrollment error (i.e., the child is not old enough to enroll or a duplicate enrollment), are not refundable. In the case of an enrollment error, if a donation was also given, that donation is not refundable. If you cancel your membership, you will not receive a refund of any Membership fees already paid.
For all merchandise purchased from Lion’s Heart Teen Volunteers and Leaders, the following return policy is in effect:
Sorry! No returns allowed, only exchanges. Only unused, unworn, unwashed merchandise in the original packaging can be exchanged. Go to our buy stuff page to process an exchange.
If a Member mistakenly selects the incorrect t-shirt size during the enrollment process, simply mail the unworn, unwashed t-shirt in the original bag within 60 days of the enrollment date. Go to our buy stuff page to process the exchange. The cost is $5.00
We may use your IP (Internet Protocol) address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Credit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".
By paying dues to Lion’s Heart you are hereby releasing Lion’s Heart and its Class Coordinators, Officers and Executives of all liability while performing volunteer work for Lion’s Heart.
EACH LION’S HEART MEMBER IS VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES WITH KNOWLEDGE OF ANY DANGER INVOLVED, AND AGREES TO ASSUME ANY AND ALL RISKS OF BODILY INJURY, DEATH OR PROPERTY DAMAGE, WHETHER THOSE RISKS ARE KNOWN OR UNKNOWN.
Members are expected to act respectfully of others during Lion’s Heart meetings and volunteering. While volunteering or if a Class Coordinator feels a Member is not acting respectfully, Lion’s Heart Teen Volunteers and Leaders can require a parent to attend the next three meetings and all volunteering activities until the third meeting. If a parent is not in attendance, the Member will not receive credit for attending that meeting or volunteer activity. If the Member continues to act inappropriately after the third meeting or at volunteer activities, the Member will be resigned from Lion’s Heart immediately. It is completely at the discretion of the Class Coordinator and Lion’s Heart Teen Volunteers and Leaders management to implement this rule.
By paying dues, parents and Members forever release Lion’s Heart, their respective directors, Class Coordinators, officers, employees, volunteers, agents, contractors, and representatives (collectively “Releases”) from any and all actions, claims, or demands that I, my assignees, heirs, guardians, next of kin, spouse and legal representatives now have, or may have in the future, for injury, death, or property damage, related to (i) my participation in these activities, (ii) the negligence or other acts, whether directly connected to these activities or not, and however caused, by any Release, or (iii) the condition of the premises where these activities occur, whether or not I am then participating in the activities.
I also agree that I, my assignees, heirs, guardians, next of kin, spouse and legal representatives will not make a claim against, sue, or attach the property of any Release in connection with any of the matters covered by the foregoing release.
I HAVE CAREFULLY READ THIS AGREEMENT AND FULLY UNDERSTAND ITS CONTENTS. I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT BETWEEN MYSELF AND LION’S HEART AND AGREE TO IT OF MY OWN FREE WILL.
If Signed by Parent or Guardian: I verify that the dangers of the activities and the significance of this Release and Waiver were explained to the Participant and that the Participant understood them.
Lion’s Heart is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Lion’s Heart website and governs data collection and usage. By using the Lion’s Heart website, you consent to the data practices described in this statement.
Use of your Personal Information
Lion’s Heart collects and uses your personal information to operate the Lion’s Heart website and deliver the services you have requested. Lion’s Heart also uses your personally identifiable information to inform you of Lion’s Heart business, including, but not limited to volunteer opportunities.
Lion’s Heart does not sell, rent or lease its Member lists to third parties. Lion’s Heart does not use or disclose sensitive personal information, such as race, religion, or political affiliations. Lion’s Heart’s website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lion’s Heart or the site; (b) protect and defend the rights or property of Lion’s Heart; and, (c) act under exigent circumstances to protect the personal safety of users of Lion’s Heart, or the public.
Lion’s Heart Teen Volunteers and Leaders uses photographs and videos of our Members for marketing, promotional and website uses. By agreeing to these Terms and Conditions, you are authorizing the use of these videos and photos. Lion’s Heart Teen Volunteers and Leaders rarely uses first names, and never provides last names of our Members when using these photos. Independent from Lion’s Heart Teen Volunteers and Leaders, newspapers and outside entities may take photographs and videos of Lion’s Heart Teen Volunteers and Leaders Members, which is completely out of Lion’s Heart Teen Volunteers and Leaders control and Lion’s Heart Teen Volunteers and Leaders takes no responsibilities for videos and/or photographs taken and controlled by outside entities.
The Lion’s Heart website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Lion’s Heart pages, or register with Lion’s Heart site or services, a cookie helps Lion’s Heart to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Lion’s Heart website, the information you previously provided can be retrieved, so you can easily use the Lion’s Heart features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lion’s Heart services or website you visit.
Security of your Personal Information
Lion’s Heart secures your personal information from unauthorized access, use or disclosure. Lion’s Heart secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Lion’s Heart will occasionally update this Statement of Privacy. Lion’s Heart encourages you to periodically review this Statement to be informed of how Lion’s Heart is protecting your information.
Lion’s Heart welcomes your comments regarding this Statement of Privacy. If you believe that Lion’s Heart has not adhered to this Statement, please contact Lion’s Heart at email@example.com. We will use reasonable efforts to promptly determine and remedy the problem.
The Rules Again
Purposely, Lion’s Heart Teen Volunteers and Leaders has few rules. However, the following rules are strictly enforced. Please read them carefully.
All hours must be logged onto the website by April 30th of each year in order to possibly qualify for the President’s Volunteer Service Award. (See “Awards“ and “What is Community Service”on this website.)
Groups are required to schedule six meetings annually. Members will be required to attend 4 of the 6 meetings in order to maintain their group Membership status. Members who do not fulfill this requirement will have their status updated to Individual Member. Group Members have meetings to get to know each other, share ideas, learn Robert’s Rules of Order and plan group service events. Group meetings should avoid school breaks and national holidays. Groups have found that meetings held on Sundays in the late afternoon or early evening have the best attendance. Members usually take turns hosting the meetings, or the Class Coordinator will hold them in his or her own home. It’s also a good idea to hold meetings before or after a service activity.
To renew your membership, login to your account and click on the membership tab. The renewal dues are due by your anniversary date. (See Refund Policy in our FAQ'sfor further details.)
Lion’s Heart Teen Volunteers and Leaders encourages members to focus on community service activities that involve giving time, attention, and resources. Participation in fundraising activities while representing Lion's Heart is discouraged. No member shall collect monetary donations. However, members may volunteer to support fundraising events and activities in other capacities (i.e. welcoming guests, giving a speech, collecting canned goods, passing out water etc.).
Members are expected to act respectfully of others during Lion’s Heart meetings and volunteering. If a Class Coordinator feels a member is not acting respectfully, the Class Coordinator, at his or her discretion, can require a parent to attend the next six meetings and all volunteering activities until the sixth meeting. If a parent is not in attendance at a meeting or during volunteering, the member will not receive credit for attending that meeting nor be able to log in the volunteer time. If the member continues to act inappropriately after the sixth meeting, the member will be resigned from Lion’s Heart immediately. It is completely at the discretion of the Class Coordinator to implement this rule. Any confirmed bullying, violence, threats, or destruction of property at any Lion’s Heart or volunteer event will result in the immediate expulsion from Lion’s Heart and dues will not be refunded. The member will be unable to reenroll in Lion’s Heart.
Events involving a member that take place outside of Lion’s Heart, e.g., at school,sporting events, extracurricular activities, among others, will be handled on a case-by-case basis. However, if the event results in expulsion from school due to violence, threats of violence, discrimination, bullying or abuse will result in the immediate expulsion from Lion’s Heart and dues will not be refunded.
Lion’s Heart, in recognition of its responsibility to its volunteers, its staff, and the members it serves, reaffirms its policy to ensure fair and equitable treatment in all its practices to all persons, regardless of race, color, religion, ethnicity, age, socio-economic status, disability, sexual orientation, gender identity, gender expression, or national origin. Our efforts include combating discrimination, promoting respect, and creating a sense of belonging as exemplified through the values of Lion’s Heart.
There shall be no discrimination regardless of race, color, religion, ethnicity, age, socio-economic status, disability, sexual orientation, gender identity, gender expression, or national origin.
All volunteers will be informed of the existence of Lion’ Heart policies and procedures. Lion’s Heart policies will be made available to all volunteers on the website. Each operational volunteer (i.e., serving in a leadership capacity) will receive notice of these policies and procedures to help them understand what is expected of a volunteer. Every volunteer must agree to abide by the policies and principles of Lion’s Heart or be subject to sanctions as set forth in these policies, up to and including dismissal.
As a federal youth nonprofit Lion’s Heart is required to follow Title IX, and Sections 6361 and 23701d of the Revenue and Taxation Code which is a Federal civil rights law that prohibits discrimination on the basis of sex in programs and activities
The welfare and best interests of the child and the members of the group in question are our top priority. In general, a member is recognized by the gender they select at enrollment, and which they are recognized by their school/community.
Every member has the right to be addressed by a name and pronoun that corresponds to their gender identity. A court-ordered name or gender change is not required, and the member need not change their official records. We strongly recommend that volunteers and members enter pronouns in the member portal, or during enrollment.
Lion’s Heart expects that all members will treat each other in a civil manner, with respect for differences. Lion’s Heart is committed to providing all members with a safe environment that is free from bullying and cyberbullying. “Bullying” is defined as the repeated use by one or more members of a written, verbal or electronic expression or a physical act or gesture or any combination thereof, directed at a member that: (i) causes physical or emotional harm to the member or damage to the member’s property; (ii) places the member in reasonable fear of harm or of damage to the member’s property; (iii) creates a hostile environment at Lion’s Heart related activities for the member; (iv) infringes on the rights of the member at Lion’s Heart related activities; or (v) materially and substantially disrupts Lion’s Heart related activities.
“Cyberbullying” is bullying through the use of technology or any electronic communication, and includes, but is not be limited to, computers, cell phones, and the Internet. Lion’s Heart will not tolerate any unlawful or disruptive behavior, including any form of bullying, cyber bullying or retaliation, in our group meetings, volunteer opportunities, or in any Lion’s Heart related activities. Lion’s Heart will promptly investigate all reports and complaints of bullying and retaliation and take prompt action to end that behavior and restore a sense of safety to all members involved. This commitment is an integral part of our comprehensive efforts to promote leadership, and to prevent and eliminate all forms of bullying and other harmful and disruptive behavior between members that can impede that process. Please see the discipline policy to view steps and behaviors for expulsion.
Lion’s Heart is committed to an environment and climate in which relationships are characterized by dignity, respect, courtesy, and equitable treatment. It is the policy of the organization to provide all volunteers with an environment free from all forms of unlawful or unwelcome harassment, including implied or expressed forms of sexual harassment or harassment based on race, color, religion, sex, pregnancy, national origin or ancestry, creed, age, sexual orientation, veteran status, mental or physical disability, or any other bias proscribed by non-discrimination laws. Any volunteer who feels that they have been subjected to harassment of any type, whether by another volunteer, staff member, or any agent of the organization should promptly report the incident; please see procedures for escalating a conflict. Lion’s Heart reserves the right to refuse membership endorsement, refuse to reappointment volunteer positions, and to dismiss or suspend affiliation with the organization, of any volunteer who while conducting Lion’s Heart program, is found to have harassed another volunteer, employee or member.
Volunteers are expected to be positive role models for the Lion’s Heart members and conduct themselves in an exemplary manner that is aligned with all Lion’s Heart Policy and Standards, and Volunteer Agreement.
To create a safe environment for all members and volunteers, legislation requires 2 background screened adults to be present at Lion's Heart group meetings and Lion's Heart events. Note: this does not apply for volunteer opportunities hosted by a third party unless the organization requires so.
All Members of the organization will provide an environment that is free of sexual, physical or verbal abuse, intimidating, hostile, or offensive behavior and will attempt to safeguard the health, safety and well-being of all members.
Members may transfer to another group in their chapter by contacting their Chapter President. To transfer to another chapter, please contact the Volunteer Services Manager at firstname.lastname@example.org.It is up to the member to request availability in the group to which they wish to transfer. Neither the Class Coordinator nor the Chapter President will keep track of requests or notify member when an opening is available. Members are allowed 2 group assignments per Lion’s Heart year, which runs May 1 - April 30.
We welcome your comments about the Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to us, whether through the Website, e-mail, facsimile, U.S. mail or other means, shall be and remain the exclusive property of Lion’s Heart Teen Volunteers and Leaders. Your submission of any Comments shall constitute an irrevocable assignment to Lion’s Heart Teen Volunteers and Leaders of any and all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Lion’s Heart Teen Volunteers and Leaders and any of its affiliates will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments which you do not intend to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Lion’s Heart Teen Volunteers and Leaders and other marks indicated on our Website are trademarks or registered trademarks of Lion’s Heart Teen Volunteers and Leaders. All rights in such names are reserved.
All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all Lion’s Heart Teen Volunteers and Leaders or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Lion’s Heart Teen Volunteers and Leaders or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Website confers on you any license or right under any trademark of Lion’s Heart Teen Volunteers and Leaders or any third party.
All copyright rights in the text, images, photographs, graphics, user interface, music and other content provided on the Website, and the selection, coordination, and arrangement of such content, are owned by Lion’s Heart Teen Volunteers and Leaders or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Website for any purposes. Nothing stated or implied on the Website confers on you any license or right under any copyright of Lion’s Heart Teen Volunteers and Leaders or any third party.
Notice of Copyright or Trademark Infringement
Lion’s Heart Teen Volunteers and Leaders respects and honors the intellectual property of others. If you believe that your work has been copied and is accessible on the Website in a way that constitutes infringement, please provide Lion’s Heart Teen Volunteers and Leaders with the following information: (1) identification of the copyrighted work claimed to have been infringed; (2) identification of the allegedly infringing material on the Website that is requested to be removed; (3) your name, address, and daytime telephone number, and an email address if available, so that Lion’s Heart Teen Volunteers and Leaders may contact you if necessary; (4) a statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law; (5) a statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.
We are not responsible for the accuracy of any user content contained in any Forum or otherwise on our Website.
License and Website Access
Lion’s Heart Teen Volunteers and Leaders grants you a limited, revocable and nonexclusive license to access and make personal use of the Website but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Lion’s Heart Teen Volunteers and Leaders. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.
Neither the Website nor any portion of the Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Lion’s Heart Teen Volunteers and Leaders. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lion’s Heart Teen Volunteers and Leaders and its affiliates without express written consent of Lion’s Heart Teen Volunteers and Leaders. You may not use meta tags or any other hidden text using Lion’s Heart Teen Volunteers and Leaders name or trademarks without the express written consent of Lion’s Heart Teen Volunteers and Leaders. Any unauthorized use will immediately terminate the permission or license granted by Lion’s Heart Teen Volunteers and Leaders.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Lion’s Heart Teen Volunteers and Leaders so long as the link does not portray Lion’s Heart Teen Volunteers and Leaders or its products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by Lion’s Heart Teen Volunteers and Leaders in its sole discretion. You may not use any Lion’s Heart Teen Volunteers and Leaders logo or other proprietary graphic or trademark as part of the link without express written permission of Lion’s Heart Teen Volunteers and Leaders. You may not make any other part of the Website, other than the home page of the Website, available as part of another service by "deep linking," or otherwise, without prior written permission from Lion’s Heart Teen Volunteers and Leaders.
Third Party and Co-Branded Websites
The Website may contain hyperlinks ("Links") to websites operated by persons or entities other than Lion’s Heart Teen Volunteers and Leaders ("Third-party Websites") or to co-branded websites operated by a third party, including affiliates ("Co-branded Websites"). We provide these Links for your reference and convenience only. A Link from Lion’s Heart Teen Volunteers and Leaders to a Third-party Website does not imply or mean that we endorse the content on that Third-party or Co-branded Website or the operator or operations of that Website. You are solely responsible for determining the extent to which you use any content at any Third party or Co-branded Websites to which you might link from our Website.
Lion’s Heart Teen Volunteers and Leaders is not responsible or liable for any loss or damage incurred as a result of any dealings with any Third-party Website or Co-branded Website, any merchant or operator of a Third-party Website or Co-branded Website, or any other person with whom you may engage in any transaction.
By using the Website, you agree not to violate or attempt to violate the security of the Website, including, by way of illustration but not limitation, actions like accessing data not intended for you or logging into a server or account that you are not authorized to access; attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, "flooding," "spamming," "mailbombing," or "crashing" the Website; sending unsolicited email, including promotions and/or advertising of products or services; and forging any TCP/IP packet header or any part of the header information in any email or posting.
Please notify the Awards Director if you, a Member, ARE NOT A U.S. CITIZEN or a lawfully admitted permanent U.S. Resident. Lion’s Heart Teen Volunteers and Leaders is a certifying organization for the President's Volunteer Service Awards (PVSA), and a Member would not qualify to receive these awards unless they are a US Citizen or in the US lawfully. This is a qualification from the PVSA, not Lion’s Heart Teen Volunteers and Leaders.
Risk of Loss
All products purchased from the Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Lion’s Heart Teen Volunteers and Leaders. Title to products purchased on the Website, as well as the risk of loss for such products, pass to you when Lion’s Heart Teen Volunteers and Leaders delivers these items to the carrier.
Lion’s Heart Teen Volunteers and Leaders attempts to be accurate in describing its products. We do not warrant that product descriptions or other content of the Website are complete, reliable, current, or error-free. Unless otherwise stated, the prices displayed at the Website are quoted in U.S. Dollars.
We made every effort to display as accurately as possible the colors of our products that appear at the Website. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate.
Disclaimer of Warranties and Limitations on Liability
Lion’s Heart Teen Volunteers and Leaders provides this Website on an "as-is" and "as available" basis. To the maximum extent permitted by law, Lion’s Heart Teen Volunteers and Leaders disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, as to the operation of the Website. This disclaimer also applies to the information, content, third-party content, materials, products, services, or linked services provided on or through the Website, including, without limitation: that the information provided through the Website will be free from error, omission, interruption, defect or delay in operation, or from technical inaccuracies or typographical errors; that the Website will be available at any particular time or location; that the defects or errors in service will be corrected; or that the content on the Website is free from viruses or other harmful components.
Any information on this Website is subject to change without notice and we disclaim all responsibility for these changes. You expressly agree that your use of this Website is at your sole risk.
In no event will Lion’s Heart Teen Volunteers and Leaders, or any party involved in creating, producing, or delivering the Website, be liable for any damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, exemplary, punitive, special and consequential damages or any damages of any type or nature arising out of your access, use, misuse, or inability to use the Website or any linked sites or services; in the event a third party intercepts or decrypts any transmission of information that you provide to Lion’s Heart Teen Volunteers and Leaders through the Website; or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission computer virus, or line or system failure, whether in an action under contract, negligence, tort, strict liability, or any other theory, even if we have been previously advised of the possibility of such damages. Certain states or jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply and you may have additional rights.
Lion’s Heart Teen Volunteers and Leaders may discontinue the Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Website at any time for any reason, without notice. We may discontinue or restrict your use of the Website at any time for any reason, without notice.